How not to respond to a listener's question on social media:
Here's what the Maven thinks:
Issue one: You are responsible for updating the station's social media webpage, and not being able to answer a simple question regarding information that was posted earlier indicates you are either inept, irresponsible, or don't give a shit.
Issue two: When the listener presses you for a complete answer and notes that the info was posted earlier, you cop an attitude, "lighten up" is never an appropriate response to a listener or advertiser. This is not high school.
Issue three: Passing the blame to someone else on the station staff is the equivalent of throwing a coworker under the bus. If your promotions people are idiots, go over their heads, get the answers and let your listeners know.
Issue four: Working in the media gives you no special privileges to insult or demean those who chose to listen to your station, or those who you work with. I'm not sure who your promotion director is, but they not be sliding you any free concert tickets anytime soon.
If this were an isolated incident, the Maven might understand. However, K105 and the other members of the menagerie of stations in the doublewide out on Maples Road seem to have an issue with dealing with listeners in a positive manner. First that comes to mind is WOWO's former combative operations manager who, in the course of a broadcast, threatened to kill leaders the of a pro-life organization, identifying them by name. Then there's a former, disgraced News director, who carried an operating cell phone into open court as a publicity stunt and got arrested.
The bottom line is that some FedMed employees have "attitude" issues and don't play well with others who they purport to serve. Further, it's apparent that FedMed management protects certain employees while allowing others to twist in the wind when the crap hits the fan.
Thank you to Marti Taylor-Dee for allowing the Maven to use her messages and name.
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