Monday, September 15, 2014

Here's How It's Done

This morning, the News Sentinel website featured a story on the new United Way President/CEO. 

A quick read of the story turned up an issue with the last paragraph. Seems someone named Smith was quoted. However, Mr. Smith's first name was not included nor was Mr. Smith identified in regard to his affiliation with the local United Way.

One phone call (yes, they do answer the phone at the N-S news room) and the response was: "yes, we're on that right now, thanks". Five minutes later the error was corrected. 



No hassle, no voice mail, no bullshit. They had already found the issue and were fixing it.

A very refreshing contrast to local TV and that "award-winning" radio station, where incorrect and inaccurate information is rarely updated and often left as-is.

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